Engage mobile consumers with rich messages

Millions of businesses rely on SMS to communicate with mobile consumers. Credit card fraud alerts, flight status updates, and package delivery notifications are common examples of business-to-consumer SMS.

RCS (Rich Communication Services) upgrades SMS with branding, rich media, interactivity and analytics. With RCS, businesses can bring branded, interactive mobile experiences, right to the default messaging app.

How RCS is impacting real businesses

With functionality that rivals customer-built apps, research shows rich messaging is helping businesses reach customers in powerful new ways.

Read more in the Harvard Business Review Analytic Services Mobile Messaging Report.

Download report

What's possible with RCS?

Branding and business verification

Create fully branded experiences that customers trust
Suggested replies and actions

Help customers take the next step with suggested replies and actions
Rich card carousels

Engage customers with rich media cards and carousels

Success Stories

CALLFIRE

We see the potential for RCS to substantially increase convenience and security in our engagement with end users for high-value interactions.

—Frank Villavicencio, VP of Product Development
QUIQ

By introducing RCS, Overstock.com has created a superior customer experience, personalizing interactions with customers and engaging them at their convenience.

—Jimmy Budnik, VP of Customer Care
SNAPTRAVEL

RCS enables us to deliver a delightful conversational experience over native Messages, which improves the customer journey and directly impacts revenue.

—Hussein Fazal, Co-Founder & CEO
MOBIVITY

What we've been seeing with our RCS campaigns is blow-the-doors-off response rates within the native text messaging app.

—Carissa Ganelli, Chief Digital Officer
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We've seen a 68% lift in engagement over our SMS program. RCS provides us with a new way of reaching our customers with a more interactive and engaging message.

—Alfonso Sánchez Navarro, Head of Digital Platforms
bodemer-auto

We are delighted to see more customer engagement thanks to actionable buttons and a variety of vehicle choices in our campaign.

—Antoine Bourdy, Marketing Manager at BodemerAuto
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fintonic

We created a visually rich, intuitive, and relevant interaction that solved app users’ problems for a better customer experience. We can’t do that with SMS, email, or push.

—Alejandro Reveles, Lead Generation Manager, Fintonic
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